NXGHOST
07-17-2008, 12:35 PM
Hopefully this can save anyone from going through the same BS.
I placed an order number RG05922 with ridegear.com for some ATV safety wear on June 29th. Several days later I received an automated email stating there was a problem with my credit card info. I replied to the email with the information requested and asked to verify the email was received and the order will be shipped. After a few days and no reply I decided to call, No rep answered the phone so I left a message again with the info and asked to verify via email if the info was received and the order was shipped. After several days and no reply I phoned again and did get through, I gave the required info and was told the order will ship. A few days go by and no email and the order status has not changed. I then sent several more emails which none again got replied to. It has now been almost 20 days with not a single response form the company. Their customer service is by far the worst I have dealt with. I knew I should have dealt with Rocky Mountain as usual!
I placed an order number RG05922 with ridegear.com for some ATV safety wear on June 29th. Several days later I received an automated email stating there was a problem with my credit card info. I replied to the email with the information requested and asked to verify the email was received and the order will be shipped. After a few days and no reply I decided to call, No rep answered the phone so I left a message again with the info and asked to verify via email if the info was received and the order was shipped. After several days and no reply I phoned again and did get through, I gave the required info and was told the order will ship. A few days go by and no email and the order status has not changed. I then sent several more emails which none again got replied to. It has now been almost 20 days with not a single response form the company. Their customer service is by far the worst I have dealt with. I knew I should have dealt with Rocky Mountain as usual!