Cernics ?

[Ex_Rider43]

Are they supose to reply to our emails?

I sent maybe 4 or 5 to a couple of their adress to know if they shipped my stuff because its been almost a month now and I need them here.

I got some stuff from them before and it went pretty good but now its very different.

[JRP]

Originally posted by Ex_Rider43
Are they supose to reply to our emails?

I sent maybe 4 or 5 to a couple of their adress to know if they shipped my stuff because its been almost a month now and I need them here.

I got some stuff from them before and it went pretty good but now its very different.

kyle is very busy 24/7. he rarely responds to emails. you need to call them and ask.:)

[Trx250rider86]

kyle was away all weekend he will be back today

[JRP]

yep. i herd he did pretty good in unlimited a. im calling him today when i get home from school to see how he did, and to let him know how i did this weekend!

[Trx250rider86]

yup he did awesome, did good in Pro Am too. 4th i believe

[racerx573]

What's your name and what did you order? Kyle is flooded with e-mails and phone calls all day long, literally nonstop phone ringing. I will assisting him with his department starting soon.

[quad2xtreme]

Originally posted by JRP
yep. i herd he did pretty good in unlimited a. im calling him today when i get home from school to see how he did, and to let him know how i did this weekend!

Quit calling him to BS Jordan. :grr: He was so busy this morning I was onhold for 10 minutes and had to hang up for a business meeting. I called back in the afternoon and he was still busy...was probably talking to you. :)

I just ordered the rear fendor brackets that Walsh makes. He said I will have them Wednesday or Thursday. Anyone else bending up the stock ones? I just saw these listed on ebay for the 1st time. I've never ordered from them before but it seemed easy enough to me.

/Jon

[racerx573]

He took 4th in Pro-Am I am pretty sure.

[JRP]

Originally posted by racerx573
He took 4th in Pro-Am I am pretty sure.

yea he did. i called him around 3ish and i was on hold for 10+ minutes and i called back around 4:30 and finally got ahold of him.

[Ex_Rider43]

Originally posted by racerx573
What's your name and what did you order? Kyle is flooded with e-mails and phone calls all day long, literally nonstop phone ringing. I will assisting him with his department starting soon.

I ordered a Tag sproket kit with the regina chain and also a cernics graphic kit.

it was shipped to :

Louis Bolduc
10 route 271
St-Éphrem de beauce
QC, canada
G0M1R0

thank you

[Ex_Rider43]

nobody answers so paypal is taking care of it right now.


:mad:

[derekhonda]

That sucks man. Whats the screen name so we all know who not to order from?

[Trx250rider86]

cernics is great i get all my parts thru them, even hooked me up with a 10% discount for being a ltr hq member and gave me free 1 day shipping because i got all my parts thru them. Just because one person had a problem dont mean you have to tell other people not to order from them, sometimes its the buyer, not the seller

[derekhonda]

Or, id rather order from someone who I have never heard having bad service. maybe thats just me though....

[JRP]

Originally posted by Trx250rider86
cernics is great i get all my parts thru them, even hooked me up with a 10% discount for being a ltr hq member and gave me free 1 day shipping because i got all my parts thru them. Just because one person had a problem dont mean you have to tell other people not to order from them, sometimes its the buyer, not the seller

agreed. They treat me very well and i have no problems. Some things take awhile, but i get all my stuff within 2 weeks usually.

[Quad18star]

Originally posted by Trx250rider86
Just because one person had a problem dont mean you have to tell other people not to order from them, sometimes its the buyer, not the seller

I don't think it's the buyers fault on this one. He has obviously made an attempt to resolve this issue with Cernics before going public with it , but that got him nowhere. If you own a company that has an email address for people to get in contact with you , you make it a priority to check your emails atleast once per day ... especially if you have an online buying system.

Sometimes chit happens or orders get screwed up , but there's no excuse for unanswered emails from a month ago in regards to items bought.

Customer satisfaction should come before racing anyday , especially if the owner wants to keep customers.

[Ex_Rider43]

Ive already bought stuff from them in the past and everything went good and it was from their e-bay store.

Now I buy from their website and its a total nightmare.