tim colston
08-14-2006, 01:17 PM
I am generally a nice person but BulletCam dot com has gotten me pissed. I don't condone bashing a company but this is a copy of the e mail I just sent them today. Please read and comment because I am going to copy and send them to Bulletcam to let them know how many people will see their lack of customer service from just one person. I ask that you keep the comments mature and clean I want to present this in a dignified way and basically don't want them to think that we are a bunch of jackazz'. Here is the e-mail
To whom it may concern,
My name is Tim Colston and I have e-mailed you several times to see if your system works with my camera. It says on the website and this is a quote "Just to be safe, you should always email us with your camcorder make/model number before you buy. This way we can be certain that our products will work for you." I was in the market for a helmet cam and I researched it on the web. I liked what Bullet cam offered and was wanting to buy one. As I said I e-mailed you all several times with no response. What gives? This is also on your site:
Why Buy From Us? It's pretty simple. We've come up with a few reasons:
* Price. Our prices are so much lower than the competition, we often get people asking , "Why?"
* Products: We offer equipment that closely matches our competitors' equipment, specifications, size, etc. for far less. No wonder people ask, "Why?"
* WE RIDE! We ride dirtbikes! We race enduro's, hare-scrambles, and the occasional aggressive trailride! We beat on our Helmet-Cams so we will feel comfortable letting you do it too!
* We Innovate! Our first set of cables worked just fine. But we wanted something faster, with Quick-Release. So we designed and manufactured our Quick-Link Cable System and they are PERFECT for Helmet-Cam use!
* Warranty: Other companies offer 3 days, and 3 months. (3 days return, 3 month defective camera) What is that all about? We offer 30 days and 18 months. We KNOW what THAT'S ABOUT!
* We care! Since we ride, we know what it's like to hand your money over to someone via the internet and wonder what's going on with your order. Here, we keep you informed every step of the way. We are always available, either by phone or by email. We're here for you.
* WE KNOW! Our staff has a strong background in electronics/audio/video. We don't give false hopes. We aren't out to sell a Helmet-Cam just for a quick profit. We WANT it to work for you. Why else would you tell your friends about us
It is # 6 and # 7 that bother me. You have not made the slightest effort to convince me that "you care" and further more how can you expect people to gain any level of trust with you when your customer service before the sale quite frankly sucks. I am an avid ATV rider and belong to a couple of highly surfed atv websites that let you post vids and pics plus product reviews. I will not hesitate to tell my friends as you ask of me in the last sentence. Something needs to be done. As I am a fair person I will consider your response and post your reply on the forum section. I don't want to bad mouth any company but if it is this bad before the sale how bad can it be after.
Respectfully yours
Tim Colston
To whom it may concern,
My name is Tim Colston and I have e-mailed you several times to see if your system works with my camera. It says on the website and this is a quote "Just to be safe, you should always email us with your camcorder make/model number before you buy. This way we can be certain that our products will work for you." I was in the market for a helmet cam and I researched it on the web. I liked what Bullet cam offered and was wanting to buy one. As I said I e-mailed you all several times with no response. What gives? This is also on your site:
Why Buy From Us? It's pretty simple. We've come up with a few reasons:
* Price. Our prices are so much lower than the competition, we often get people asking , "Why?"
* Products: We offer equipment that closely matches our competitors' equipment, specifications, size, etc. for far less. No wonder people ask, "Why?"
* WE RIDE! We ride dirtbikes! We race enduro's, hare-scrambles, and the occasional aggressive trailride! We beat on our Helmet-Cams so we will feel comfortable letting you do it too!
* We Innovate! Our first set of cables worked just fine. But we wanted something faster, with Quick-Release. So we designed and manufactured our Quick-Link Cable System and they are PERFECT for Helmet-Cam use!
* Warranty: Other companies offer 3 days, and 3 months. (3 days return, 3 month defective camera) What is that all about? We offer 30 days and 18 months. We KNOW what THAT'S ABOUT!
* We care! Since we ride, we know what it's like to hand your money over to someone via the internet and wonder what's going on with your order. Here, we keep you informed every step of the way. We are always available, either by phone or by email. We're here for you.
* WE KNOW! Our staff has a strong background in electronics/audio/video. We don't give false hopes. We aren't out to sell a Helmet-Cam just for a quick profit. We WANT it to work for you. Why else would you tell your friends about us
It is # 6 and # 7 that bother me. You have not made the slightest effort to convince me that "you care" and further more how can you expect people to gain any level of trust with you when your customer service before the sale quite frankly sucks. I am an avid ATV rider and belong to a couple of highly surfed atv websites that let you post vids and pics plus product reviews. I will not hesitate to tell my friends as you ask of me in the last sentence. Something needs to be done. As I am a fair person I will consider your response and post your reply on the forum section. I don't want to bad mouth any company but if it is this bad before the sale how bad can it be after.
Respectfully yours
Tim Colston