Customer Satisfaction Program:
2005 -
2006 LT-Z400 Magnesium Clutch Cover Recall
Brea, California (6/29/06)
- Suzuki has received field reports on 2005 and
2006 model LT-Z400 ATVs regarding erosion of the
magnesium clutch cover in the sealing area adjacent
to the water pump cavity. This erosion can affect
the sealing ability of the clutch cover and in extreme
cases allow engine coolant to contaminate the oil.
While we have received reports of the erosion, very
few cases of coolant seepage have occurred.
It is common that over time corrosion
occurs in the cooling system of motor vehicles and
periodic maintenance such as flushing and cleaning
is required. Starting with the 2005 models, the
clutch cover material for the LT-Z400 was changed
from aluminum to magnesium. Suzuki engineers have
determined that the erosion found in the 2005 and
2006 model LT-Z400 clutch cover is not normal and
is a result of a chemical reaction between the magnesium
alloy and the coolant. Suzuki has decided that the
best long term solution is to conduct a Customer
Satisfaction Program and replace the clutch cover
with one constructed of aluminum. In addition to
replacing the clutch cover, your dealer will replace
the engine oil, the oil filter and the coolant at
no cost to you.
Contact your Suzuki dealer to schedule
an appointment for the Customer satisfaction Program
service. Your dealer will then order replacement
parts and schedule a service appointment for your
LT-Z400 ATV. Parts are currently available for your
dealer to order.
During your pre-ride inspection, if
there is no indication of engine oil contamination
(oil is milky in color)found and the engine coolant
level is normal, it is OK to operate your ATV. If
engine oil contamination is found or coolant level
is abnormal, please contact your Suzuki dealer to
make an appointment for this Customer Satisfaction
Program service before operating your ATV.
If you do not reside near the dealer
from whom you purchased your ATV, or you purchased
your ATV from a private party, you can contact the
nearest authorized Suzuki dealer to schedule an
appointment for the service. You can obtain information
about Suzuki dealers in your area by calling the
toll-free dealer
locator telephone number of 800/828-7433.
To save yourself time and travel,
do not bring your LT-Z400 to your Suzuki dealer
until you have made an appointment. Please be aware
that no other conditions or service is covered by
the Customer Satisfaction Program. The cost of any
additional service you ask your dealer to perform
is your responsibility.
If you have an additional question
that is not addressed in this letter, please do
not hesitate to contact your Suzuki dealer or you
may contact the American Suzuki Customer Service
Department for assistance using the direct Customer
Service telephone line at 714-572-1490. You will
need to have your Vehicle
Identification Number ready when calling.
We apologize for any inconvenience
this action may cause, but we are certain you understand
Suzuki'sinterest in your satisfaction with your
LT-Z400 ATV.
Sincerely,
American Suzuki Motor Corporation